Privacy Policy

This Privacy Policy explains how Dions ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at delivery-dions.click, place food orders through our online platform, or otherwise interact with our services. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us using the details provided at the end of this document.

1. Who We Are

Dions is a food service business operating in the United States. We provide online food ordering and delivery services to customers through our website delivery-dions.click. For all privacy-related matters, you may contact us at:

2. Information We Collect

We collect various categories of personal information when you use our website, place an order, create an account, or otherwise interact with us. The categories of information we collect include the following:

2.1 Personal Identification Information

When you register for an account, place a food order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Delivery address (street address, city, state, ZIP code)
• Billing address
• Date of birth (when required for age verification)
• Username and password for account access
• Profile photo (if uploaded)

2.2 Payment and Financial Information

To process your food orders and transactions, we collect payment-related information. Please note that full payment card details are processed and stored by our third-party payment processors in compliance with PCI-DSS standards. We may collect or retain:

• Partial payment card numbers (last four digits) for reference purposes
• Payment method type (credit card, debit card, digital wallet)
• Billing information associated with your payment method
• Transaction history and order records

2.3 Order and Transaction Information

When you place orders through our platform, we collect information related to those transactions, including:

• Items ordered and quantities
• Special instructions or dietary preferences
• Order history and frequency
• Delivery preferences and scheduling information
• Order status and delivery confirmation details
• Customer feedback and ratings

2.4 Usage Data and Behavioral Information

When you visit and navigate our website, we automatically collect certain usage information, including:

• Pages visited and time spent on each page
• Links clicked and features accessed
• Search queries entered on our platform
• Items viewed, added to cart, or abandoned
• Referring website or source through which you found us
• Date, time, and duration of your visits
• Session activity and navigation patterns

2.5 Device and Technical Information

We automatically collect technical information about the device and browser you use to access our services:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet)
• Device identifiers (where applicable)
• Screen resolution and display settings
• Language settings
• Time zone

2.6 Location Information

To provide accurate delivery services, we may collect and process location information, including:

• Precise geolocation data (with your consent, where available)
• Approximate location derived from your IP address
• Delivery address information you provide manually

2.7 Communications and Customer Service Data

When you contact us or communicate through our platform, we collect:

• Content of messages, emails, or chat conversations
• Customer support inquiries and resolutions
• Feedback, reviews, and ratings you provide
• Survey responses

2.8 Cookie and Tracking Data

We use cookies and similar tracking technologies to collect data about your browsing behavior and preferences. Please refer to Section 9 of this Privacy Policy for detailed information about our use of cookies.

2.9 Information Collected from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you choose to log in or connect your social media account)
• Marketing and advertising partners
• Analytics providers
• Fraud prevention and identity verification services

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. We will only use your information in ways that are consistent with this Privacy Policy and applicable law.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and delivery requests
• Communicating with you about your order status, changes, and delivery updates
• Verifying your identity and account information
• Processing payments and managing your account
• Providing customer support and resolving disputes
• Coordinating with delivery personnel and restaurant partners

3.2 Account Management

• Creating and maintaining your user account
• Personalizing your experience based on your preferences and order history
• Enabling you to save favorite orders, delivery addresses, and payment methods
• Sending account-related notifications and security alerts

3.3 Analytics and Service Improvement

• Analyzing usage patterns and trends to improve our platform and services
• Monitoring website performance and resolving technical issues
• Conducting research and development to enhance our menu offerings and delivery operations
• Measuring the effectiveness of our features and interface design

3.4 Marketing and Promotional Communications

• Sending you promotional offers, discounts, and special deals (with your consent where required)
• Notifying you about new menu items, seasonal offerings, and events
• Sending newsletters and marketing emails (you may opt out at any time)
• Delivering personalized advertisements based on your preferences and browsing behavior
• Retargeting you through online advertising platforms

3.5 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal obligations
• Responding to lawful requests from law enforcement and government authorities
• Detecting, preventing, and investigating fraudulent transactions and security incidents
• Protecting the rights, safety, and property of Dions, our customers, and the public
• Enforcing our Terms of Service and other agreements

3.6 Business Operations

• Managing our internal business operations, including accounting and record-keeping
• Conducting audits and assessments of our services
• Evaluating potential mergers, acquisitions, or business transactions

4. How We Share Your Information

We do not sell your personal information for monetary compensation. However, we may share your information with trusted third parties for the purposes outlined below. Where required by law, we will obtain your consent before sharing your data.

4.1 Service Providers and Business Partners

We engage third-party service providers who perform services on our behalf. These providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures. Categories of service providers include:

• Payment Processors: To securely process payments and prevent fraud
• Delivery Partners: To coordinate and fulfill delivery orders to your address
• Cloud Hosting Providers: To store and manage our data and platform infrastructure
• Email and Communication Services: To send order confirmations, notifications, and marketing communications
• Analytics Providers: To analyze website traffic and user behavior (e.g., Google Analytics)
• Customer Support Platforms: To manage and resolve customer inquiries
• Marketing and Advertising Platforms: To deliver targeted advertising campaigns
• Fraud Prevention Services: To detect and prevent unauthorized transactions

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, or other third parties if we believe disclosure is necessary or required:

• To comply with applicable laws, regulations, or legal processes (such as court orders, subpoenas, or warrants)
• To protect and defend the rights and property of Dions
• To prevent or investigate possible wrongdoing in connection with our services
• To protect the personal safety of our users or the public
• To protect against legal liability

4.3 Business Transfers

In the event that Dions is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you by prominent notice on our website or by email if your personal information becomes subject to a different privacy policy as a result of such a transaction.

4.4 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so, such as when you choose to connect third-party applications or participate in joint promotions.

4.5 Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other purposes. Such data sharing is not subject to the restrictions in this Privacy Policy.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, loss, and destruction.

5.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis
• Secure Payment Processing: Payment transactions are processed by PCI-DSS compliant payment processors
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing
• Data Minimization: We collect only the information necessary to provide our services
• Employee Training: Our staff receive regular training on data protection and security best practices
• Incident Response: We have established procedures to detect, respond to, and report data breaches

5.2 Limitations

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information. If you suspect any unauthorized access to your account or believe your data has been compromised, please contact us immediately at [email protected].

You are responsible for maintaining the confidentiality of your account credentials. Please use strong, unique passwords and do not share your login information with others.

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and will respond to verifiable requests within the timeframes required by law.

6.1 Rights Available to All Users

• Right to Know / Access: You have the right to request information about what personal data we collect, use, disclose, and retain about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (such as data needed to complete transactions or comply with legal obligations).
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time. You can do so by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

6.2 California Residents – CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: The right to request disclosure of personal information we have collected about you in the past 12 months, including categories, specific pieces, sources, business purposes, and third parties with whom it was shared.
• Right to Delete: The right to request deletion of personal information we have collected from you, subject to limited exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to purposes necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different quality of service because you exercised your privacy rights.
• Right to Data Portability: The right to receive a copy of your personal information in a portable, readily usable format.

6.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: delivery-dions.click

We may need to verify your identity before processing your request. Verification may involve confirming information you previously provided to us, such as your email address or order history. We will respond to verifiable requests within 45 days, with a possible extension of an additional 45 days where required by law. We may deny requests that we cannot verify or that are subject to legal exceptions.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written authorization signed by you, and we may require additional verification of your identity.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of data and the purpose for which it is held.

When your personal information is no longer needed for any of these purposes, we will securely delete or anonymize it. Where deletion is not immediately possible (for example, because data is stored in backup archives), we will isolate the data from further processing until deletion is possible.

8. Children's Privacy

Dions does not knowingly collect, solicit, or process personal information from individuals under the age of 18. Our food ordering platform is designed for adult consumers. If you are under 18 years of age, please do not use our website or services, create an account, or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take prompt steps to delete such information from our records. If you are a parent or guardian and believe your child has provided personal information to us without your consent, please contact us immediately at [email protected] so we can investigate and take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under 13 years of age. Our minimum age requirement of 18 years provides additional protection beyond COPPA's requirements.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your experience on our website, analyze usage patterns, and deliver relevant content and advertising.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the basic functioning of our website, such as maintaining your session and enabling you to complete orders. These cannot be disabled.
• Functional Cookies: Allow us to remember your preferences, such as saved delivery addresses, language settings, and login status.
• Analytics Cookies: Help us understand how visitors use our website by collecting aggregated data about page views, navigation paths, and user interactions.
• Marketing and Advertising Cookies: Used to track your browsing activity across websites in order to deliver targeted advertisements relevant to your interests.
• Performance Cookies: Enable us to monitor website performance and identify issues that affect the user experience.

9.2 Third-Party Cookies

Some cookies on our website are placed by third-party services, including analytics providers (such as Google Analytics), social media platforms, and advertising networks. These third parties may collect information about your online activities over time and across different websites. We encourage you to review the privacy policies of these third parties to understand how they use your data.

9.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most web browsers allow you to refuse new cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.

For more detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy available on our website at delivery-dions.click.

10. International Data Transfers

Dions is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers may operate in, or transfer data to, countries outside the United States.

If your information is transferred outside of the United States, we will take appropriate measures to ensure that such transfers comply with applicable law and that your data receives an adequate level of protection. These measures may include:

• Entering into data processing agreements with service providers that include appropriate data protection clauses
• Ensuring service providers are located in countries with adequate data protection laws
• Implementing contractual safeguards to protect your personal information during international transfers

By using our website and services, you acknowledge and consent to the transfer of your personal information as described in this section.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Dions. These may include social media platforms, payment gateways, and partner websites. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party websites or services you visit. The inclusion of a link to a third-party website on our platform does not imply endorsement or approval of that website's privacy practices.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your browsing activity tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not respond to DNT browser signals. However, you can use the cookie management tools described in Section 9 to control certain tracking activities.

13. Marketing Communications and Opt-Out

With your consent where required by law, we may send you promotional emails, SMS messages, or push notifications about our menu offerings, special deals, and promotions. You have the right to opt out of marketing communications at any time.

13.1 How to Opt Out

• Email Marketing: Click the "unsubscribe" link at the bottom of any marketing email we send you
• SMS Marketing: Reply "STOP" to any promotional text message
• Account Settings: Adjust your communication preferences in your account settings on our website
• Contact Us: Send an opt-out request to [email protected]

Please note that even if you opt out of marketing communications, we will continue to send you transactional and operational communications related to your orders and account (such as order confirmations, delivery notifications, and security alerts).

14. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response to your privacy request or complaint, you have the right to file a complaint with a relevant data protection authority or regulatory body.

14.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal agency responsible for consumer protection and privacy enforcement in the United States. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357

14.2 California Residents – California Privacy Protection Agency (CPPA)

California residents may file complaints related to CCPA/CPRA violations with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Email: [email protected]

14.3 State Attorney General Offices

Residents of states with specific consumer privacy laws may also file complaints with their state's Attorney General office. We encourage you to contact your state's consumer protection division for guidance on available remedies.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our website with a revised "Last Updated" date
• Sending an email notification to your registered email address (for significant changes)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Privacy Policy, you should discontinue use of our services and may request deletion of your account.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. We are committed to addressing your concerns promptly and transparently.

We aim to respond to all privacy-related inquiries within 30 days of receipt. For complex requests that require additional time, we will acknowledge your inquiry and provide an estimated timeline for our response.